Outreach.io Review 2023: Features, Pricing, and Integrations
Outreach.io is a sales engagement platform designed to help businesses and sales teams improve their efforts. The company was founded in 2011 and is based in Seattle. The software is aimed at sales teams, not individuals, and focuses on meeting the needs of the remote sales world.
The platform offers a range of features to improve the sales process, including faster engagement, more effective engagement, improved scheduling, marketing automation, email automation, and optimized coaching efforts.
Outreach’s user-friendly interface and robust set of tools make it easy for sales teams to manage their outreach efforts, track progress, and optimize their strategies.
To understand more, continue reading about the sales engagement platform – Outreach.io.
What is Outreach.io?
Outreach.io is a Seattle-based platform that improves sales communication and engagement through email outreach and other techniques like cold calling. It is led by CEO Manny Medina.
The tool allows for reaching out to sales prospects, automating lead generation sequences, utilizing machine learning to enhance performance, analyzing sales engagement for improved insights, and consolidating all sales tools and CRM actions onto one platform.
Why do companies use Outreach.io?
Outreach.io is used by companies to manage their customer relationships and acquisition and operates as an additional automation layer on top of their existing CRM technology. Its functions include smart mapping, analytics, and account improvement.
Outreach integrates with tools like Salesforce to access data and monitor activities such as calls and emails. It resolves data conflicts and updates information in Salesforce to keep teams running efficiently. If a lead is mapped to an existing contact, Outreach can add relevant data and update the information.
How does Outreach.io increases sales productivity?
Outreach.io increases sales productivity by streamlining and automating the sales process. Its features, such as sales cadences, email analytics, and CRM integration, help sales teams manage their leads and customer relationships more efficiently.
The tool’s sales automation enables salespeople to engage in prospecting systematically, freeing up time to focus on communication. Outreach.io’s real-time analytics provide insights into the performance of email campaigns, allowing teams to adjust their strategies for higher success rates.
Key features of Outreach.io
An overview of Outreach.io’s key features:
Sales Cadence for Efficient Lead Management
Outreach.io is a sales outreach tool that includes an effective pipeline for driving lead generation. These sequences, known as sales cadences, consist of several sub-tasks that can be assigned to marketing and sales teams for systematic prospecting.
The sales cadences also have a high level of sales automation to optimize real-time performance. For instance, after a prospect subscribes to the newsletter, the tool will automatically send an email from one of the customizable templates.
Outreach.io is a cloud-based tool for managing many contacts quickly. Sales contacts can be added via CSV file, saving time for communication instead of manual entry.
Detailed email analytics for efficient campaign management
Outreach.io is an email engagement platform that provides detailed real-time analytics on your cold email outreach campaigns. This enables sales reps to assess their campaigns’ performance and adjust their prospecting and outreach strategies for improved customer success rates.
- Monthly seat fee: $165 – $185 per seat per month (upfront annual contract, no option to cancel)
- Implementation fee: $10,000 ~ $12,000
- Priority support fee: $15 ~ $20 per seat per month
However, as of now, the Outreach.io website does not display its pricing information publicly. To search for the current pricing, you would need to schedule a demo with Outreach.io.
How does Outreach.io help to manage deals more effectively?
Outreach.io helps to manage deals more effectively through its cadence feature, which streamlines lead generation activities into a series of organized tasks. This allows teams to engage in prospecting and increases the efficiency of customer relationship management.
Additionally, Outreach.io creates detailed email analytics to help recipients track the performance of their email campaigns, adjust their strategies, and achieve higher customer success rates.
In G2, Outreach.io has an average rating of 4.3 out of 5 from 3,088 reviews. The breakdown of the reviews is as follows:
- 8.3 for ease of use
- 8.3 for quality of support
- 7.5 for ease of setup
Positive Outreach.io reviews on G2
- Excellent tool for sales automation.
- Great sales lead management platform.
- An essential tool for outbound sales people.
Negative Outreach.io reviews on G2
Outreach.io review on Capterra
In Capterra, Outreach.io has an average rating of 4.4 out of 5 from 282 reviews. The breakdown of the reviews is as given below:
- 4.1 for performance management
- 4.0 for collaboration tools
- 4.3 for contact management
- 4.5 for content delivery
Positive Outreach.io reviews on Capterra
- Best sales sequencing tool on the market, hands down.
- Made our SDRs way more productive
- Unlimited options help sales teams succeed.
Negative lemlist reviews on Capterra
Outreach.io Advantages and Disadvantges
Outreach is a sales engagement platform designed to help sales teams streamline their processes, automate repetitive tasks, and improve communication with prospects and customers. Here are three advantages and disadvantages of using Outreach:
Advantages of Outreach.io
- Increased efficiency: Outreach allows sales reps to automate their workflows and tasks, enabling them to manage more leads in less time. This can result in an increase in productivity and efficiency, allowing sales teams to close more deals.
- Improved communication: Outreach provides a centralized platform for communication between sales reps and prospects/customers. This can improve the speed and effectiveness of communication, as well as enhance collaboration among team members.
- Data-driven insights: Outreach provides detailed analytics and reporting capabilities, allowing sales teams to track and analyze their performance. This can help teams identify areas for improvement and make data-driven decisions about their sales strategies.
Disadvantages of Outreach.io
- Cost: Outreach can be relatively expensive, especially for small businesses or individual sales reps. The platform has a range of pricing options, but even the basic plan can be costly.
- Complexity: Outreach can be complex and time-consuming to set up and configure. This can be challenging for teams without a dedicated IT staff, and may require additional training for team members.
- Integration issues: Outreach may not integrate seamlessly with other sales and marketing tools, which can lead to data syncing issues and a fragmented sales process. This can be frustrating for sales reps and can lead to a decrease in productivity.
Top Outreach.io Alternatives
Sales Engagement Software is a popular technology that is widely used to enhance the sales process. People are looking for secure, user-friendly software that provides good workflow performance, sales coaching, calls and voice support, and insights into sales. Other important considerations for those searching for alternatives to Outreach are time management and user interface.
To help you find the best options, we have put together a list of alternatives to Outreach that have been rated highly by users and are considered to be its top competitors. These include HubSpot Sales Hub, Groove, Salesloft, and Revenue.io.
#1 HubSpot Sales Hub
HubSpot Sales Hub is a comprehensive sales platform that offers a full suite of sales tools, including email tracking, lead management, and sales reporting.
What makes HubSpot Sales Hub a good alternative to Outreach.io, based on user feedback?
According to Users, Hubspot Sales Hub have –
- Comprehensive sales tools: HubSpot Sales offers a full range of sales tools, such as email tracking, lead management, and reporting, that provide sales teams with a complete view of their pipeline.
- User-friendly interface: The platform is known for its user-friendly interface, making it easy for sales teams to manage leads, track progress, and meet their goals.
- Integrated with HubSpot CRM: HubSpot Sales is seamlessly integrated with the HubSpot CRM, ensuring that users using both tools are provided with an unified and streamlined experience.
Groove is a simple and user-friendly sales engagement software that provides a range of features, including email tracking, automation, and lead management.
What makes Groove a good alternative to Outreach.io, based on user feedback?
According to users, Groove has –
- Simplicity and ease of use: Groove is known for its simple and user-friendly interface, making it easy for sales teams to manage their leads, track their progress, and automate repetitive tasks.
- Email tracking and automation: The platform provides email tracking and automation features that help sales teams streamline their communication and save time.
- Affordable pricing: Groove is considered a budget-friendly alternative to Outreach.io, offering an affordable option for smaller sales teams who need a basic set of sales engagement tools.
Salesloft is a sales engagement platform that focuses on sales coaching and training, providing sales teams with the tools they need to improve their performance and hit their targets.
What makes Saleloft a good alternative to Outreach.io, based on user feedback?
Users say compared to Outreach, Salesloft is:
- Robust sales engagement tools: Salesloft offers a robust set of sales engagement tools, including email tracking, call analytics, and lead management, that help sales teams streamline their sales processes.
- Focus on sales coaching and development: Salesloft places a strong emphasis on sales coaching and development, providing sales teams with the training and resources they need to improve their skills and performance.
Revenue.io is a sales acceleration platform that provides advanced sales analytics, email tracking, and lead management to help sales teams close more deals.
What makes Revenue.io a good alternative to Outreach.io, based on user feedback?
Users say compared to Outreach, Revenue.io is:
- Advanced sales analytics: Revenue.io provides advanced sales analytics and insights, allowing sales teams to track their progress and performance, and make data-driven decisions.
- Customizable sales process: The platform is highly customizable, allowing sales teams to tailor their sales process to their specific needs and preferences.
- Integration with popular sales tools: Revenue.io integrates with popular sales tools, including CRMs and dialers, providing sales teams with a unified and streamlined experience.
InsideSales is a sales acceleration platform that provides advanced sales intelligence, lead management, and email tracking, helping sales teams prioritize their efforts and focus on high-value opportunities.
What makes InsideSales a good alternative to Outreach.io, based on user feedback?
Users say compared to Outreach, InsideSales is:
- Advanced sales and lead management: InsideSales provides advanced sales and lead management tools, including email tracking, predictive analytics, and lead scoring, allowing sales teams to prioritize their leads and improve their conversion rates.
- Focus on sales acceleration: The platform places a strong emphasis on sales acceleration, providing sales teams with the tools and resources they need to close deals faster and more effectively.
#6 ZoomInfo SalesOS
ZoomInfo SalesOS is a sales operating system that provides sales teams with a comprehensive view of their sales process, including lead management, email tracking, and sales reporting.
What makes ZoomInfo SalesOS a good alternative to Outreach.io, based on user feedback?
Users say compared to Outreach, ZoomInfo SalesOs is:
- Data-driven sales insights: ZoomInfo SalesOS provides data-driven sales insights, allowing sales teams to understand their target audience and make data-driven decisions.
- Integration with ZoomInfo database: The platform integrates with the ZoomInfo database, providing sales teams with access to a wealth of business and contact data to inform their sales efforts.
- Focus on sales intelligence: ZoomInfo SalesOS places a strong emphasis on sales intelligence, providing sales teams with the tools and resources they need to gain a competitive edge and make informed sales decisions.
Freshsales is a cloud-based CRM platform that offers a range of sales tools, including email tracking, lead management, and reporting, helping sales teams manage their pipeline and close more deals.
What makes Freshsales a good alternative to Outreach.io, based on user feedback?
Users say compared to Outreach, Freshsales is:
- User-friendly interface: Freshsales is known for its user-friendly interface, making it easy for sales teams to manage leads, track progress, and automate repetitive tasks.
- Integrations with popular tools: Freshsales integrates with popular tools such as email, calendar, and telephony, providing sales teams with a unified and streamlined experience.
- Affordable pricing: Freshsales is considered a budget-friendly alternative to Outreach.io, offering an affordable option for smaller sales teams who need a basic set of sales engagement tools.
Gong is a sales conversation analytics platform that provides sales teams with insights into their sales calls and emails, helping them improve their sales performance and close more deals.
What makes Gong a good alternative to Outreach.io, based on user feedback?
Users say compared to Outreach, Gong is:
- Advanced call and meeting analysis: Gong provides advanced call and meeting analysis, allowing sales teams to track and evaluate their performance, and improve their sales techniques.
- AI-powered sales insights: The platform uses AI technology to provide sales teams with data-driven insights, allowing them to make informed sales decisions.
Chorus.ai is a sales conversation analytics platform that provides sales teams with insights into their sales calls, helping them identify opportunities for improvement and drive better results.
What makes Chorus.ai a good alternative to Outreach.io, based on user feedback?
Users say compared to Outreach, Chorus.ai is:
- AI-powered conversation analysis: Chorus.ai provides AI-powered conversation analysis, allowing sales teams to gain insights into their sales conversations and improve their sales techniques.
- Integration with popular sales tools: Chorus.ai integrates with popular sales tools, including CRMs and dialers, providing sales teams with a unified and streamlined experience.
Mixmax is a sales engagement platform that provides email tracking, automation, and scheduling, helping sales teams stay organized and reach their sales goals.
What makes Mixmax a good alternative to Outreach.io, based on user feedback?
Users say compared to Outreach, Mixmax is:
- Advanced email tracking and scheduling: Mixmax provides advanced email tracking and scheduling, allowing sales teams to monitor the performance of their emails, schedule follow-ups, and improve their email engagement rates.
- Integrations with popular tools: Mixmax integrates with popular tools such as email, calendar, and telephony, providing sales teams with a unified and streamlined experience.
- Focus on sales productivity: The platform places a strong emphasis on sales productivity, providing sales teams with the tools and resources they need to be more efficient and effective in their sales efforts.
Outreach.io has integration with numerous apps. Some of them are mentioned below –
- LinkedIn Sales Navigator
- Microsoft Dynamics 365 Sales
- Microsoft Exchange
Outreach.io Salesforce Integration
Outreach.io integrates with Salesforce, a customer relationship management (CRM) tool, to leverage data and track activities such as calls and emails. This integration helps resolve data conflicts and keep the information updated within Salesforce.
When a prospect is mapped to an existing contact, Outreach can add all relevant data and make changes to ensure the most current information is available.
The integration can also automatically detect when leads are converted and use automation to remap interactions with that customer, adjusting data in both the CRM and Outreach to prevent messaging to customers who have already purchased.
Outreach.io HubSpot Integration
Outreach.io integrates with HubSpot, a popular CRM platform, to enhance sales productivity and organize the sales execution platform. With this integration, Outreach and HubSpot can work together to:
- Automate lead nurturing:
Outreach can automatically send follow-up emails and messages to leads, helping sales teams stay engaged with their prospects.
- Keep data synced:
Data is synced between Outreach and HubSpot in real-time, so sales teams always have access to the latest customer information.
- Optimize sales activities:
Outreach provides detailed analytics and performance data, which can be integrated with HubSpot to provide sales teams with insights into the effectiveness of their sales activities.
- Streamline sales workflows:
Outreach and HubSpot can be used together for sales workflows, making it easier for the sales team to manage deals and customer interactions.
Outreach.io LinkedIn Sales Navigator Integration
Outreach.io LinkedIn Sales Navigator Integration is a tool that integrates Outreach.io, a sales engagement platform, with LinkedIn Sales Navigator, a professional network and lead generation platform.
This integration helps sales teams to leverage the power of both platforms to increase productivity and sales success. The integration enables sales reps to import and sync their LinkedIn connections and leads directly into Outreach.io, streamlining their sales processes and making it easier to manage their outreach efforts. They can access their LinkedIn profiles within Outreach.io and view detailed information about their connections, such as their job title, company, location, and more.
With the integration, sales reps can create personalized and targeted outreach campaigns, track their progress, and measure the success of their efforts all in one place. The Outreach.io LinkedIn Sales Navigator Integration provides sales teams with a powerful solution to help them reach and engage their target audience more effectively and achieve their sales goals.
Outreach.io Microsoft Dynamics 365 Integration
Outreach.io Microsoft Dynamics 365 Sales Integration is a solution that integrates Outreach.io, a sales engagement platform, with Microsoft Dynamics 365 Sales, a customer relationship management (CRM) platform.
The integration allows sales teams to streamline their sales processes and improve the effectiveness of their outreach efforts. With the integration, sales reps can easily import and sync their Microsoft Dynamics 365 Sales data into Outreach.io, including information about their contacts, leads, and opportunities.
This information is then used to personalize and target outreach campaigns, ensuring that sales reps are reaching their target audience with the most relevant and impactful messaging.
The integration also allows sales reps to track the progress of their outreach efforts and measure the success of their campaigns all in one place. Outreach.io Microsoft Dynamics 365 Sales Integration provides sales teams with a comprehensive solution to help them better manage their sales processes and increase their sales success.
Outreach.io Gmail Integration
In order to provide sales reps with a seamless email outreach experience, Outreach.io integrates with Gmail in order to provide a seamless email outreach experience. Sales reps can easily compose and send emails from their Gmail account, track email opens, and receive real-time notifications regarding replies to their emails.
Outreach.io Outlook Integration
In addition to integrating with Outlook, Outreach.io enables sales reps to manage their email outreach efforts directly from their Outlook inbox. Pros can use Outreach to send and track emails, schedule follow-up tasks, and manage their email engagement directly from Outlook.
Outreach.io Microsoft Exchange Integration
The Outreach.io application integrates with Microsoft Exchange to provide sales reps with a unified platform to manage their email outreach campaigns. The sales reps can use Outreach.io to send and track emails, schedule follow-up tasks, and manage their email engagements all from one place.
Outreach.io RingCentral Integration
With Outreach.io, sales reps have access to a powerful phone outreach solution integrated with RingCentral. Sales reps can use Outreach to make calls, track call engagement, and receive real-time notifications regarding the results of their calls.
Outreach.io Dialpad Integration
A seamless integration of Outreach.io and Dialpad allows sales reps to make phone calls, track call engagement, and receive real-time notifications regarding the outcome of their phone calls. Sales reps can use Outreach to make phone calls, track call engagement, and receive real-time notifications regarding the outcome of their phone calls.
Outreach.io Intercom Integration
Intercom and Outreach.io are integrated to provide sales reps with a comprehensive messaging solution. Sales reps can use Outreach.io to engage with leads and customers via chat and messaging, as well as track their interaction with those leads and customers via outreach.io.
Outreach.io SendGrid Integration
Sales reps can use Outreach.io to send and track emails and receive real-time notifications about email engagement through the integration with SendGrid. Sales reps can use Outreach to send emails and track them as well as receive real-time notifications about emails they have sent.
Outreach.io Crunchbase Integration
There are several tools that help sales reps research and target potential customers, and to create personalized and targeted approach campaigns for them. Outreach.io integrates with Crunchbase in order to give sales reps access to a rich database of company and contact information.
Outreach.io Okta Integration
As part of the integration, Outreach.io integrates with Okta to provide customers with secure, single sign-on access to the Outreach platform. It allows sales reps to securely log in with their Okta credentials to access all of their Outreach data and tools from the Outreach platform.
Outreach.io Onelogin Integration
Using Outreach.io’s integration with OneLogin, customers are able to securely log in and access all of the tools and data in the Outreach platform using their OneLogin credentials. This enables sales reps to securely access all of their Outreach tools through their OneLogin credentials.
Outreach.io Twitter Integration
In integration with Twitter, Outreach.io provides sales reps with a comprehensive social media outreach solution. Sales reps use Outreach to manage their Twitter accounts, engage with leads, and track their engagement on Twitter.
Outreach.io Customer Service
Outreach Basic Support Plan provides customer support to all of its customers. No matter the issue, customers can expect a response within 36 hours, depending on the severity of their concern.
For those who prefer a self-service option, Outreach offers access to its Outreach University Courses, monthly best practice webinars, and a comprehensive support portal filled with technical resources and extensive documentation.
The support portal, which is available 24/7, provides customers with access to a knowledge base and the ability to submit web cases.
Outreach also has regional support teams available Monday through Friday to assist with any questions or issues. With these resources at their fingertips, Outreach customers can feel confident in their ability to effectively use and troubleshoot the platform.
For customers who need immediate support, Outreach offers live chat support that is available on demand. These support sessions can include screen sharing, which allows Outreach’s technical experts to see the customer’s screen and troubleshoot issues together.
Outreach has a pool of technical experts who can help fast-track support tickets, and customers can expect a response within 10 hours, depending on the severity of their issue.
In addition, to live chat support, Outreach provides availability monitoring, a comprehensive support portal with a knowledge base and web case submission, multi-regional support, and language support in French, German, and Spanish.
The support team is available Monday through Friday to assist with any questions or issues. With these resources at their disposal, Outreach customers can feel confident that they have the support they need to effectively use and troubleshoot the platform.
The Outreach Enterprise plan is a comprehensive support solution designed for global customers who require around-the-clock assistance. This plan connects customers with a dedicated team of support engineers who work exclusively with clients at this level.
The support services are available through a variety of channels including ticket submissions, live chat, and phone calls. The response time for support tickets is within four hours, and the Service Level Resolution targets are met within 36 hours.
The Outreach Enterprise plan also includes Availability Monitoring, a Support Portal, a Knowledge Base, Web Case Submission, Global Support, Live Chat, Screen Share Appointments, and language support in French, German, Spanish, Phone Case Submission, and P1 Paging for 24/7 on-call support.
The Fast Track Response Routing and Resolution SLT Targets ensure that clients receive prompt and effective support. This plan also includes a Technical Account Manager and proactive monitoring, as well as two health checks per year. The Outreach Enterprise plan is ideal for clients who require high-level support services and have a minimum spend of $100k.
Outreach.io Chrome Extension
The Outreach Everywhere Chrome extension is a tool that allows users to improve their communication while using Gmail and Salesforce.
This extension works as an add-on to the Outreach platform, enabling reps to make calls and send emails directly from within Gmail and Salesforce.
To utilize the features of this extension, users must have an account with Outreach and be signed in.
Outreach.io is a powerful tool for sales teams and organizations looking to streamline their customer relationship management and pipeline generation processes. Outreach.io offers a comprehensive solution for streamlining sales processes and improving team productivity.
Whether you’re looking to manage deals more effectively or automate your pipeline generation, Outreach.io has the tools to help you succeed. Consequently, if you want a powerful and efficient sales tool, Outreach.io is worth considering.